Frequently Asked Questions (FAQ)

Pricing Issues

1. Why is the price of customized products higher than regular products?
Customized products are priced higher primarily because they require a complex, handmade production process. Each piece is meticulously crafted by skilled artisans, and every detail is carefully considered. In addition to the labor involved in handcrafting, the materials used in custom pieces are often of higher quality, and the design process involves professional creativity and input. This is in contrast to mass-produced products, which are manufactured using machines and can be produced at a lower cost.

2. How can I understand the breakdown of the pricing for custom products?
The price of custom products consists of the following components:

  • Material Costs: Depending on the material you choose (e.g., gold, silver, gemstones), the cost will vary.
  • Labor Costs: Handcrafting a product involves time and expertise, which contributes to the price.
  • Design Fees: A portion of the price covers the work of the designer, who communicates with you to create a unique custom design.
    We provide a detailed price breakdown to ensure transparency, so you can clearly see how the final price is determined.

3. What if my budget is limited? Are there cheaper options available?
We offer a range of materials and craftsmanship options at different price points, allowing you to choose according to your budget. For instance, you can select more affordable materials or our recommended materials that provide great value for money. Additionally, for long-term or bulk orders, we offer discounts to ensure your satisfaction.

Quality Issues

1. What if the custom product I received has quality issues?
We take quality control very seriously and ensure that each piece meets our high standards. However, since these items are handmade, there may be minor differences. We do our best to minimize these issues. If you receive a product with a defect or flaw, please contact our customer service team immediately, and we will offer free repairs, replacements, or refunds.

2. Why do handmade products have slight differences in quality?
Every custom piece is made by hand, which means that slight variations may occur in details such as finishing or texture. Additionally, natural materials (e.g., wood, leather) may have unique characteristics, such as grain patterns or color variations, which could differ from what was initially expected. We always explain the characteristics of the materials upfront to manage expectations.

3. How do you ensure the quality of custom products?
We have a strict quality control system in place throughout the production process, ensuring that every piece meets our standards. We also regularly train our artisans to maintain high levels of craftsmanship. If you ever have concerns about the quality of a product, please reach out to us, and we’ll provide a solution.

Timeliness Issues

1. Why was my custom product not delivered on time?
The production process for custom products is complex, and various factors can impact delivery times. Delays can be caused by material sourcing issues, production complexities, or an overbooked workload for artisans. We strive to minimize delays, but sometimes external factors may cause longer wait times.

2. How can I track the progress of my custom order?
To ensure you’re kept up to date, we will confirm the delivery time at the start of the customization process and provide regular updates on the progress. You can check the status of your order via email, SMS, or our online platform. If you have any concerns or need more information, feel free to contact customer service.

3. How can you ensure my custom product is delivered on time?
We will confirm the production time with you at the start of the process and will do our best to adhere to that timeline. We carefully manage our production resources to prevent delays, and we also plan ahead to ensure materials are ready on time. If unforeseen factors arise, we will inform you as soon as possible and provide a revised delivery date.

Dissatisfaction with Customization

1. What should I do if I’m not satisfied with the design, color, or size of the custom product?
We want all our customers to be satisfied with their custom products. If the piece you receive doesn’t meet your expectations, please contact our customer service team as soon as possible. We will work with you to adjust, modify, or even offer a refund to ensure you’re happy with your order.

2. What if the final product doesn’t match my expectations?
We strive to have clear communication throughout the customization process. However, if the final product doesn’t meet your expectations, please let us know. We’ll review the situation and offer revisions, a partial refund, or a full remake, depending on the issue. Your satisfaction is our priority.

3. How can I avoid dissatisfaction with the custom product?
To avoid misunderstandings, we recommend discussing all the details of your design thoroughly before we begin. You can provide sketches, images, or references to ensure we understand exactly what you want. Additionally, we offer design previews (e.g., sketches or samples) before final production so you can approve the design and make adjustments if necessary.